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关于打造产品的点滴思考：一场程序代码、职业精神与人性化客服的探索之旅。

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Behind the Scenes

2026/4/20

RAG vs. Lucene: Architecting AI Knowledge Bases for On-Premises Customer Support Systems

In this post, I will walk you through the architectural selection and thinking process behind the "Knowledge Base"—the core feature of ShenDesk's AI Intelligent Customer Service—and how I brought it to life.

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Behind the Scenes

2026/3/1

Building a Real-Time Customer Support System - Prologue Architecture, Constraints, and Engineering Decisions

What appears to be a simple interface is, in reality, a layered engineering system that must balance performance, tenant isolation, reliability, and long-term maintainability. The UI may be minimal, but the architecture behind it is anything but simple.

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博客

RAG vs. Lucene: Architecting AI Knowledge Bases for On-Premises Customer Support Systems

Building a Real-Time Customer Support System - Prologue Architecture, Constraints, and Engineering Decisions

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博客

RAG vs. Lucene: Architecting AI Knowledge Bases for On-Premises Customer Support Systems

Building a Real-Time Customer Support System - Prologue Architecture, Constraints, and Engineering Decisions

与全球先锋同行 定义服务新高度

开始交流

在线留言

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