Stay connected 24/7—even on unstable networks. Messages never get lost, chats never interrupted. Test it yourself!
Free Means Free. Paid Plans, Still Affordable.
The free version comes with no time limits.
Online / SaaS
Free Plan
- 1 Site, 1 Agent
- Chat history stored for 1 month
- Basic features available
- Copyright link shown in Visitor Interface
Paid Plan
- $200 per agent / year
- Additional site: $300 / year (first site included for free)
- Chat history stored permanently
- All features available
- Copyright link shown in Visitor Interface
All ShenDesk SaaS servers and customer data are hosted exclusively in the United States, ensuring high standards of security, reliability, and compliance with international data protection practices.
On-Premises Deployment
Free Plan
- 1 Site, 1 Agent
- Chat history stored permanently
- Basic features available
- Copyright link shown in Visitor Interface
Paid Plan
- Base license: $4,000 one-time fee (includes 1 site, 3 agents)
- Additional agent: $300 one-time fee
- Additional site: $500 one-time fee
- Chat history stored permanently
- All features available
- No copyright link in Visitor Interface
- Lifetime updates and technical support included
Get in Touch
No matter how you use the product or whether you're on a paid plan, I'm always happy to offer free technical support. If you run into any problems, don't hesitate to reach out.
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Key Features
AI Assistant
AI Assistant Mode
Once AI Assistant Mode is enabled, Visitors can send messages regardless of whether any Agents are online. The messages can be forwarded to the Open APIs and handled by your business system.
Paid
Integrations
Open APIs
Your system can receive message push notifications from ShenDesk and send messages to Visitors.
Paid
Embedded Agent Console Pages
You can embed your business pages into the Agent Console and access real-time Visitor information to enable business workflows.
Paid
Pass Visitor Data to ShenDesk
Agent Console Features
Automatic Chat Translation
Supports Google automatic translation.
Paid
Two-Factor Authentication (2FA) with OTP
Agents can bind their account using Google Authenticator or any compatible password manager, and will be required to enter a time-based one-time password during login.
Paid
Multi-Language Agent Console
Chinese (Simplified), Chinese (Traditional), English, Japanese, Portuguese, Russian, Vietnamese...
Dual Network Connection Modes
Supports both TCP and HTTP modes to ensure stable performance across various network conditions.
Visitor Tracking
ShenDesk can be integrated into any website, whether site-wide or on a single landing page, displaying visitors currently browsing your site directly on the Agent Console.
Global Visitor IP Location
Display the Visitor's IP address and automatically detect their geographic location for reference. Location detection is powered by a 100% offline database and does not rely on any third-party services.
Agent-Initiated Chat
For visitors currently browsing your website or landing page, support agents can proactively initiate a conversation, directly displaying the chat interface to engage visitors and launch marketing activities.
Chat Transfer Between Agents
An Agent can transfer an ongoing Chat to another online Agent to continue the conversation with the Visitor. The Chat will not be interrupted, and the new Agent can view the full Chat History.
File & Image Transfer
Agents can send images and files to Visitors during a Chat.
Visitor Blocking
Allows Agents to block Visitors, stopping any further Chats or Messages from them.
Unlimited Message Recall for Agents
Agents can recall sent messages without any time limit, and no notification or trace will be left on the Visitor Interface.
Missed Chat Detection
If a Visitor-Initiated Chat receives no response from an Agent, it is automatically marked as a Missed Chat and a dedicated icon is displayed for follow-up reminders.
OS-Integrated Notifications
When a message arrives, a notification will automatically pop up in the Windows Notification Center, and the main window of the Agent Console will also open automatically.
Live Chat History
Enables Agents to access and review Visitor Chats in real time, ensuring seamless conversation tracking.
Quick Replies & Quick Files
Allows Agents to maintain predefined responses and frequently used files for faster, more efficient communication with Visitors.
Live Agent Monitoring
Enables real-time supervision of all Agent interactions, ensuring quality and timely support for Visitors.
Skill-Based Chat Routing
Automatically routes Chats to Agents according to their Support Category, improving response efficiency and service quality.
Automated FAQ Responses
Enables the creation and editing of predefined FAQs, which are automatically delivered to Visitors when selected, streamlining common inquiries.
Agent Role Permissions
Allows administrators to assign multi-site access and granular functional permissions to Agents according to their roles, ensuring secure and efficient management.
Visitor Interface Features
Multi-Language Visitor Interface
Chinese (Simplified), Chinese (Traditional), English, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish, Ukrainian
Integrate into Website
Enables real-time Visitor-Agent interaction directly on your website. Chats persist across page switches and refreshes, and are automatically synchronized across multiple open pages.
Automatic Visitor Greeting
Automatically pops up a greeting message when Visitors visit the website, encouraging engagement and conversation.
Visitor File & Image Sharing
Allows Visitors to share images and files with Agents in real time during Chats.
Offline Messages
Enables Visitors to submit Messages even when no Agents are online, ensuring inquiries are captured for follow-up.
Post-Chat Ratings & Feedback
Allows Visitors to evaluate Agent service and submit feedback once a Chat is completed, helping improve service quality.
Restrict Visitor Chat History
Allows administrators to control and limit Visitors’ access to Chat History, ensuring privacy and compliance.
Pre-Chat Form
Enables Visitors to complete a customizable form prior to starting a Chat, providing Agents with important context and information at the start of the conversation.
Virtual Queuing
Places Visitors in a simulated queue prior to a Chat, giving the appearance of high website activity and managing visitor expectations.