Stay connected 24/7—even on unstable networks. Messages never get lost, chats never interrupted. Test it yourself!
Documentation
Comprehensive product introductions, user guides, technical documentation, and best practices to help you get started quickly and gain an in-depth understanding of our solution. Whether you are a new user or an experienced developer, you can find the information you need here to fully leverage the product's powerful features.
User Guide
Use Online
Use the Cloud version if you do not require a self-hosted deployment.
Download and Install the Agent Console
The Agent Console refers to the application provided for Agents, which is downloaded and installed on a computer.
Chat Features
Introduces basic Chats, Agent-Initiated Chats, and related in-Chat functionalities.
Customization
You can customize various site settings, including the Visitor Interface theme colors, logo, prompts, and more.
AI Assistant Features
Integrates with AI large language models or via Open API to provide AI Assistant functionality.
Self-Hosted Deployment
Deploy on Docker
After pulling the image, specify the domain configuration using environment variables in the startup command, and you can start and use it with a single command.
Deploy on Linux
The documentation provides the commands to execute at each step; simply copy and paste to complete the deployment. A one-click script is also provided for your convenience.
Deploy on Windows
A traditional fully graphical interface workflow; simply configure the site in IIS to complete the deployment.
Configuring the Server Program with Automation Tools
The automated configuration tool eliminates the need to manually fill out configuration files when deploying the server.
Troubleshooting Checklist
If you encounter issues after deployment and cannot log in or use the system, please check against this checklist first.
Integration & API
Website Integration
Displays a chat window on your web pages. At the same time, Agents can monitor Visitors browsing the site in real time and proactively initiate Chats with scripted messages.
Mobile App Integration
Visitors can communicate with Agents directly through the chat page within the mobile app.
Visitor Data Integration
Enables the transfer of business system data to ShenDesk while associating it with Visitor identities, ensuring accurate context for Chats.
Open API
Allows your system to receive message push notifications from ShenDesk and use its APIs to send Chat messages and more to Visitors.
Free
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Stay connected 24/7—even on unstable networks. Messages never get lost, chats never interrupted. Test it yourself!